Routegy FAQ

We answer some of the most common questions about Routegy and touchless interactions here. If you don't see what you're looking for, please let us know.

  • General questions

    What is Routegy?
    Routegy makes it easy to create touchless, digital experiences in physical spaces: no app or shared devices required.
    How can Routegy help me?
    Routegy empowers the people you serve to make purchases, report issues, submit requests, and provide feedback in a contextual setting with their own devices. This leads to increased sales, lower operational costs, and happier people in your spaces.
    How will the people I serve use Routegy?
    They simply interact with Routegy touchpoints represented by QR codes, NFC tags, buttons, and sensors that you place in your physical spaces. No app required.
    Do I need to install an app to use Routegy?
    Nope! Routegy uses your device’s built-in functionality, regardless of whether it runs iOS or Android: camera, NFC reader, and a web browser. Learn more about device compatibility.
    How do I get started with Routegy?
    Just create an account, define your first touchpoint, and you're ready to go. Take a look at our Getting started guide to learn more.
  • Touchpoints

    How do I choose what information is collected by a touchpoint?
    This is done by defining a schema associated with each touchpoint. Routegy uses JSON Schema to define the kind of data to collect and how it is structured. Please look at some example schemas to learn more about the types of data that can be collected.
    Can you help me create a schema to collect the data I need?
    Yes! We're trying to strike a balance between flexibility and ease-of-use, and we know we don't always have it right. Please let us know how we can help on our support forum or email us.
    Can I customize what people see when they interact with my touchpoints?
    Yes! The touchpoint page is built according to a schema associated with the touchpoint. Certain elements of the form can be customized by using special attributes in the schema and the page can be styled to match your brand. Need help? Contact us!
    Do Routegy touchpoints collect any additional data that isn’t defined in the schema?
    Yes, in addition to information collected according to the schema, Routegy collects browser information, touchpoint form factor type, and user-defined metadata.
    Can I create a touchpoint that doesn't require any input?
    Yes, this can be done by attaching an empty schema to a touchpoint. A touchpoint with an empty schema will submit data immediately upon interacting with it.
    How do I decide what happens to the data collected by a touchpoint?
    This is done by attaching one or more touch handlers to a touchpoint. Handlers can range from simple notifications via email, SMS, or Slack message to complex interactions with your existing software, and anything in between.
    Does Routegy store the history of touchpoint interactions?
    Yes. In addition to processing all touchpoint interactions via touch handlers, Routegy also stores them and all collected data internally. Touch history can be accessed via the Admin App or the API.
    Will Routegy notify me when someone interacts with my touchpoint?
    It’s up to you to decide what happens when someone interacts with a touchpoint and this includes triggering simple notifications via email, SMS, and Slack touch handlers.
    Is there any limit on the number of different handlers attached to a touchpoint?
    No, Routegy doesn’t impose any limit on the number of handlers attached to a touchpoint.
    Is there a limit on the number of touchpoints I can have?
    Yes. The number of touchpoints is limited by the pricing plan for your organization.
  • Physical touchpoints and form factors

    What physical interfaces can be associated with a touchpoint?
    A Routegy touchpoint can be associated with a QR code, an NFC tag, a smart button, an automated sensor, or anything capable of calling an API.
    When should I use a QR code or an NFC tag as an interface for my touchpoint?
    A QR code, an NFC tag, or a combination of them works best for interactions that require input like purchasing flows, leaving feedback, or reporting issues.
    When should I use a smart button as an interface for my touchpoint?
    Smart buttons are best suited for quick reports and requests that require no input.
    When should I use an automated sensor as an interface for my touchpoint?
    Automated sensors are best for tasks like recording events or detecting issues. They can also be useful for gesture-based interactions like touchless rating systems.
    What types of smart buttons are supported by Routegy?
    Routegy supports buttons compatible with AWS IoT, as well as those that are capable of calling a webhook or making an API call to a public endpoint.
    What types of automated sensors are supported by Routegy?
    Routegy supports sensors compatible with AWS IoT, as well as those that are capable of calling a webhook or making an API call to a public endpoint.
    Can I have more than one physical interface deployed for a touchpoint?
    Yes, you can deploy as many interfaces for a touchpoint as you wish.
    How do I get physical touchpoint interfaces?
    You can order them directly from us or create them yourself. You can download a printable QR code within the Admin App.
  • Integrations

    Can Routegy integrate with my existing tools?
    Yes, Routegy comes with a growing number of first-party integrations. It can also integrate with any solution that provides an API or receives webhooks.
    What notification systems does Routegy support?
    Routegy integrates with email, SMS, and Slack.
    What ticketing systems does Routegy support?
    Routegy integrates with Trello, Jira, Zendesk, and ServiceNow.
    What workflow automation solutions does Routegy support?
    Routegy integrates with Zapier and IFTTT, and you can plug it into your existing workflow or task automation.
    What payment/point-of-sale solutions does Routegy support?
    Routegy integrates with Square, Google Pay, and Apple Pay to enable full menu, ordering, and payment-processing capabilities.
    Can I integrate Routegy with a solution not listed here?
    Yes, you can do so by using a webhook or AWS Lambda integration. For simple scenarios, you can use the existing Zapier or IFTTT integrations. We're happy to help, as well as discuss the addition of new built-in integrations. Please contact us for more info.
  • Privacy and Security

    Does scanning and accessing a touchpoint page require authentication?
    No sign in is required in order to interact with a touchpoint.
    Does Routegy support SSO login? If yes, what SSO providers are supported?
    Yes, Routegy currently supports Google, Microsoft, and a number of enterprise connections. Please contact us.
    Does Routegy handle GDPR and CCPA requests?
    Yes, Routegy will handle GDPR and CCPA requests.
    How does Routegy handle security?
    Security of your intellectual property and data is a top priority for us. All data collected during touchpoint interactions is encrypted and transmitted over a secure connection.
    All data stored on Routegy servers is encrypted and secure at rest.

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